IT Classroom Specialist

IT Classroom Specialist

Requirements

• Associate degree in Information Technology, Computer Science, or a related field; Bachelor’s degree preferred.
• Five years of experience in supporting classroom or educational technologies required.
• Five years of strong technical troubleshooting skills with a focus on rapid resolution.
• Excellent communication skills and the ability to work collaboratively with faculty and staff.
• Proficiency in operating systems, software applications, audio-visual equipment, and network troubleshooting.
• Ability to manage multiple tasks and prioritize effectively in a dynamic educational environment.
• Customer service-oriented with a proactive approach to identifying and solving issues.

Responsibilities

• Assist faculty in setting up classroom technologies for lectures, workshops, and other active learning sessions.
• Ensure all audio-visual equipment, displays, microphones, and computers are functioning correctly before sessions begin.
• Configure software and applications as required by the faculty for instructional purposes.
• Provide on-the-spot training for faculty on using classroom technologies effectively.
• Respond promptly to any technical issues that arise during learning sessions to minimize disruptions.
• Diagnose and resolve hardware and software problems in real-time.
• Maintain a calm and professional demeanor while addressing urgent technical challenges.
• Document and communicate recurring issues to the IT team for long-term solutions.
• Perform routine maintenance checks on all classroom hardware and technologies to ensure optimal performance.
• Update software and firmware as needed to keep technologies up to date.
• Identify and replace faulty or outdated equipment to maintain high standards of functionality.
• Maintain an inventory of classroom technology equipment and ensure sufficient supplies are available.
• Other duties as assigned.

Preferred Qualifications

No preferred qualifications provided.