IP/MPLS Resident Engineer

Knowledge of Data Networking, Carrier Ethernet, IP/MPLS, IGP/BGP routing, Segment Routing, L3VPN and EVPN
Knowledge of 4G/5G wireless networking, xRAN, and front/mid/backhaul network systems including network synchronization
Familiarity with automation (e.g. python, ansible), analytics in networking operations
Familiar with next Gen management interfaces including NETCONF/YANG, gRPC, gNMI, etc
Familiarity with test equipment (packet capture tools, traffic generators, power meters, etc)
Strong PC and Unix skills are required including general knowledge of computers, MS Office applications and Unix operating environment
Software programming and scripting is a plus
Solution development and Problem solving skills
Project management, Time management, and organizational skills due to dynamic nature of activities
Excellent verbal and written communications as well as Excellent presentation skills
Professionalism in attitude, conduct, and appearance
BSEE or similar Technical Degree; or relevant work experience
8+ years telecommunications industry experience

Support the customer in their daily activities (e.g., lab certification, product introduction, migrations)
Thoroughly engineer Ciena solutions for advanced customer applications across Tier 1 networks
Serve as expert technical customer contact for advanced technical issues; be capable of addressing large majority of customer questions
Manage customer requests and help coordinate technical activities
Assist in assessment of potential product features, providing input on prioritization
Assist in tracking of product deliverables and communicating issues to other Ciena regional teams
Assist in product acceptance test planning, coordination and test result reporting
Makes independent decision on routine technical activities in accordance with company policy and procedures
Minimal travel required
Performs other duties as assigned

Ability to manage multiple parallel activities such as demos, trials and product acceptance
Ability to develop customer relationships and work well with customers
Motivated technical individual that desires to work on application of advanced networking solutions
Ability to learn essential Ciena product Portfolios
Ability to conduct professional customer meetings, understand their networks, applications, and construct technical solutions to meet those requirements
Manages time appropriately and knows when to escalate
Flexible, able to handle multiple tasks with minimal supervision
Team player