Investor Services Representative

Investor Services Representative

Requirements

• A detailed knowledge of the offering documentation for the funds being serviced
• A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced
• A thorough knowledge of our internal policies and procedures, particularly on Anti-Money laundering controls
• Team leadership skills including training and mentoring of team members
• Ability to provide an escalation point for team members

Responsibilities

• Providing day-to-day Investor services to both the Fund Manager and the investors in the fund
• Providing oversight and guidance to other members on the team
• Keeping line management appraised of operational issues in a timely manner
• Act as a primary contact point for fund investors
• Act as a primary contact point to the Fund Manager for investor related information
• Open new investor accounts ensuring compliance with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures
• Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures
• Process the cash movements associated with investor activity
• Provide investors and their nominees with statements, contract notes and other documentation
• Handle queries from investors and fund managers in a professional and prompt manner, escalating where appropriate
• Ensuring that the records of the fund are maintained in a complete and organized manner
• Produce Management Information Systems (MIS) and other internal operational reports that assist in the effective operation of the team
• This role has particular responsibility for the second level review of activity entered by fellow team members
• All of the above should be carried out in compliance with the Service Level Agreements agreed with each client

Preferred Qualifications

No preferred qualifications provided.