Investigator – Revenue
| Company | Eversource Energy |
|---|---|
| Location | Nashua, NH, USA, Dover, NH, USA |
| Salary | $93870 – $104300 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level, Senior |
Requirements
- Understanding of civil, criminal, and business bodies of law.
- Knowledge of electric and/or gas meter systems, electric service requirements, National Electric and Safety Codes, Customer accounting systems and Corporate Safety Manual.
- Thorough understanding of confidentiality practices and union practices and procedures.
- Must have strong analytical and problem-solving skills as well as the ability to interpret complex information.
- Must have excellent written and oral communication skills.
- Must be capable of compiling case investigations accurately, thoroughly and in a timely manner.
- Must be able to act as a liaison and to work effectively with various organization levels within and outside of the Company.
- Must have a strong detail orientation as well as the ability to be thorough and precise.
- Demonstrated skill with MS Office applications such as Word and Excel.
- A BS degree in engineering, business, related discipline, or the equivalent years of experience.
- Three (3) plus years of related experience are required for the Revenue Investigator level.
Responsibilities
- Conducting Revenue Protection investigations.
- Development and documentation of all case materials (detailed case records, evidence, depositions, affidavits, company, and public records, etc.).
- Works closely with other departments, including Legal, Meter Service, Corporate Communications and Regulatory.
- Supports the development of new internal and external strategies and participates in the implementation change management process.
- Assists in developing uniform policies, procedures, practices, and standards to address theft of energy and/or revenue loss situations.
- Builds networks with Law Enforcement Agencies, other utilities, and other theft of service organizations to share information, new techniques, software programs, etc., involving diversion and theft.
- Conducts all phases of revenue recovery investigations including the attainment of depositions and supporting data for both judicial and administrative processing as well as fact-finding from Company and Public records related to theft of service cases.
- Provides support to field personnel to resolve revenue protection cases involving diversion or meter tampering.
- Provides guidance, training and technical assistance to field and staff personnel regarding energy theft investigations.
- Works with supervision to resolve complex issues related to Revenue Protection cases.
- Works with Law Enforcement Agencies (LEAs), legal counsel, judiciary representatives, other utilities, and organizations critical to successful resolution of cases.
- Prepares legal documents including affidavits and complaints on behalf of Eversource.
- Acts as an expert witness as required including testifying on behalf of the Company in civil and criminal proceedings.
- Participates in the development of new Revenue Protection initiatives and the change management process for implementation.
Preferred Qualifications
- Candidate should possess knowledge of electric and/or gas metering systems.
- Past exposure to security and intelligence training with emphasis on investigative, observation, and surveillance skills preferred.