Inventory Specialist

Inventory Specialist

Requirements

• High School diploma or equivalent
• 1+ years of experience in customer service or an inventory control position preferred
• Knowledge of medical terminology preferred
• Excellent multitasking and organization skills
• Excellent verbal and written communication skills
• Computer skills including proficiency in MS Office
• Knowledge of multi-line telephone system
• Excellent customer service skills when interacting with all internal and external clients
• Bilingual is a plus
• Patience, professionalism, excellent phone etiquette

Responsibilities

• Daily receive incoming devices from USPS or Carrier
• Management of correspondence with USPS or Carrier representatives
• Management of all device storage functions, including inventory check-ins, storage room audits, and reports
• Execution of device refurbishment functions (the breaking down, separation, and distribution or CAM Patch elements), including the re-packaging of elements for refurbishment and the destruction of PHI (Patient Health Information) via secure (HIPAA-compliant) processes
• Management of scheduling and correspondence with shredding/data-destruction service representatives
• Production of On-Demand inventory reports at the request of the Customer Experience Team Manager or the Director of Customer Experience; reports may include insight into Houston, Sales Rep (Trunk Stock), or On-site Customer inventories
• Distribution of Mail-to-Patient products as needed
• Answer all incoming Customer Experience Team calls promptly and manage them effectively and efficiently, with the overall goal of creating excellent customer experience and industry-leading customer service
• Address questions and educate customers, sales staff, and patients
• Redirect calls to subject matter expert services as defined in protocols
• Document all calls or correspondences
• Handle emails/voicemails as assigned
• Demonstrate empathy and decrease customer tension
• Promote the value of Bardy Diagnostics cardiac monitoring
• Must communicate in a professional, empathetic, and diplomatic manner with good voice quality, dictation, and articulation
• Exhibit a high sense of urgency
• Identify, document, and escalate potential patient or customer complaints per standard operating procedures

Preferred Qualifications

• 1+ years of experience in customer service or an inventory control position preferred
• Knowledge of medical terminology preferred
• Bilingual is a plus