Inventory Control and Quality Assurance Manager Supply Chain

Inventory Control and Quality Assurance Manager Supply Chain

Requirements

• 2+ years’ experience working in quality assurance, inventory control and/or customer service within a distribution center or similar environment.
• 1+ year’s proven experience in a managerial role and/or leading teams.
• Ability to motivate and inspire a team to actively contribute to problem-solving and continuous improvement initiatives.
• Excellent organizational and problem-solving abilities, with a keen attention to detail and a proactive approach to addressing challenges.
• Familiarity with warehouse operations and logistics software (e.g., WMS, ERP systems).
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Strong communication skills, both verbal and written.
• Commitment to upholding high standards of integrity, professionalism and customer service, with a focus on supporting team members and delivering for customers.

Responsibilities

• Provides and supports the implementation of business solutions and ensures compliance with policies and procedures focused on quality assurance.
• Ensures accuracy of inventory counts and quality, as well as quality of outbound shipments.
• Leads the ICQA team to collaborate with DC management on process improvement and value enhancement opportunities.
• Contributes to new business initiatives and projects.
• Manages the root cause analysis and corrective actions for quality issues.
• Manages inventory profiles throughout the warehouse.
• Reviews and evaluates quality data to identify process improvement opportunities.
• Creates corrective action plans to address process failures.
• Utilizes techniques for continuous improvement including Lean, Six-Sigma, Poka-Yoke (Error Proofing), and Measurement System Analysis and FMEA (Failure Mode and Effects Analysis).
• Monitors and reports on supplier product quality and performance.
• Manages and leads execution of the Quality Key Performance Indicators (KPIs) including Defects per Million and Inventory Accuracy.
• Keeps up with current and developing trends that concern product quality.
• Conducts benchmarking studies to determine best practices/designs and future trends.
• Oversees inventory management process execution including receiving, stocking, and order fulfillment, while encouraging team members to actively identify and address inefficiencies and opportunities for improvement.
• Manages all write-off related processes and responsibilities, minimizing inventory variance and related costs.
• Ensures compliance with safety regulations and company policies to maintain a safe working environment, while empowering team members to actively contribute to a culture of safety and continuous improvement.
• Collaborates closely with other departments such as sales and purchasing, to coordinate activities and meet customer demands while encouraging cross-functional problem-solving and collaboration.
• Analyzes performance metrics and KPIs to identify areas for improvement and empower team members to implement innovative solutions that enhance process efficiency and effectiveness.
• Resolves customer inquiries and concerns in a timely and professional manner, while encouraging team members to take ownership of customer issues and find creative solutions to meet customer needs.

Preferred Qualifications

• Bachelor’s degree in business administration, logistics, or a related field.
• 3+ years’ experience working in quality assurance, inventory control and/or customer service within a distribution center or similar environment.
• 2+ year’s proven experience in a managerial role and/or leading teams.
• Proven experience performing various quality functions (inspection, control, assurance, audits).
• Lean six sigma and project management skills.
• Expertise in leveraging relevant tools and technology (including MS Office, Promapp, Power BI, Visio, etc.).
• Customer-centric spirit and task-execution.
• Enthusiasm for data, analysis, and providing simple insights.
• Passion for solving complex challenges.
• Comfort influencing others, leading teams, managing stakeholders, getting buy-in from leadership, and communicating clearly.
• Test-and-learn mentality and agile way of working to improve team products.