Internet Sales Specialist – Capital Automotive Gruop
| Company | Capital Automotive Group |
|---|---|
| Location | Regina, SK, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- 1-2 years of experience and success in customer service, sales, call center, telemarketing or automotive BDC positions
- High school diploma or the equivalent
- Computer literate and able to demonstrate familiarity with typical office systems
- Proficient in Google Suite and Microsoft Office
- Willing to engage in ongoing training
- Ability to read and comprehend instructions and information
- Ability to work well under pressure
- Skilled at building positive relationships over the phone or via email
- Professional personal appearance
- Excellent communication skills
- Must have schedule flexibility to accommodate the dealership’s needs, including availability for evenings, weekends, and the ability to work at different dealership locations as required.
Responsibilities
- Engaging in all training directed by the BDC Manager
- Following the BDC scripts and guidelines on all inbound and outbound calls
- Ensuring that all calls presented are answered promptly and professional
- Acquire a complete knowledge of product information related to the makes and models of the dealership(s)
- Developing proficiency with all features of the BDC CRM Software and associated products
- Ensuring that all information entered into BDC systems is consistent and accurate
- Maintaining knowledge of coupons, direct mail pieces, all sales advertising and inventory throughout the company and its OEMs
- Maintain a current knowledge of schedules of personnel throughout the dealerships and build strong relationships with staff to provide them adequate support – the dealership(s) assigned may vary depending on the needs of the businesses
- Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures
- Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager
- Maintain the essential communication link between the client and the dealership(s)
- Ensure that all communications to and from the client and to and from the sales department is passed on effectively and quickly
- Must possess strong organizational skills, time management skills, and the ability to multitask
- Demonstrating the ability to interact effectively with dealer personnel at all levels
- Maintain strict confidentiality of customer information, as well as dealership processes, and marketing strategies
- Maintain a professional code of conduct at all times
- Miscellaneous duties as assigned
Preferred Qualifications
- Previous experience and success in customer service, sales, call center, telemarketing or automotive BDC positions is an asset.