International Onboarding Team Lead – Vice President
| Company | JP Morgan Chase |
|---|---|
| Location | Plano, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s, MBA |
| Experience Level | Senior |
Requirements
- Comprehensive knowledge of Treasury Services and/or Custom Card products
- Bachelor of Arts /Bachelor of Science degree and 6+ years of relevant experience
- Experience in coaching or mentoring employees and proven ability to successfully manage conflict
- Experience in risk awareness and skills to develop and ensure quality program set ups
- Excellent interpersonal, organizational, verbal and written communications along with strong presentation and negotiating skills
- Strategic thinking with the ability to adapt to change
- Demonstrated team building skills and ability to work in a team environment along with experience in building teams
- Comfort in using technology such as WebEx, Zoom and other collaboration tools for enhanced client discussions
- Microsoft Office Suite experience and Project Management, Payments and Receivables experience or eagerness to learn
Responsibilities
- Ensure team operates effectively by adhering to implementation methodology and policies; manage team capacity and proactively manage expenses
- Maintain a client first culture among the team through open dialogue, encouragement of feedback and attracting and/or retaining superior talent
- Manage client and partner expectations and understanding throughout the implementation process
- Manage team performance through coaching and development of individuals
- Support client escalations effectively with a clear path to resolution
- Work with partners in Operations and Product Management to streamline processes
- Identify instances of business risk and show ownership of issues when they arise
- Exhibit ownership of on-boarding experience and client satisfaction
- Foster a culture of teamwork by building and maintaining strong relationships with key partners in Relationship Management, Sales, Service, Operations and Product Management
- Develop, scope and execute on internal initiatives as assigned and provide diligent awareness of business risk and ownership of issues when they arise
- Utilize management reports and metrics to ensure success in meeting the team’s objectives and overseeing employee team adherence to policy and procedures
Preferred Qualifications
- MBA
- PMP or other Project Management Certifications
- Ability to provide quantifiable management reporting
- Previous management and or International Business experience
- Language Skills other than English