Internal Support Analyst

Support desktop operating systems Windows 11 and macOS
Support standard applications such as Microsoft Office, Exchange, and Distro groups
Manage, troubleshoot, and enhance policies via Microsoft Intune, Azure AD, and AAD
Package and deploy Windows and macOS applications via Intune
Experience deploying Windows devices with Intune Autopilot
Teams Administrator setting up call routing for Teams phones
Investigate and coordinate security incident responses in ServiceNow
Provide vulnerability management for third-party applications
Take ownership of inbound support requests, escalating when necessary
Troubleshoot remote access methods such as RDP and VPN
Office 365 administration and support, including OneDrive, SharePoint, and Teams
Support and troubleshoot audio/video functions with Teams Conference Rooms and Logitech systems
Maintain standards and documentation on an ongoing basis as products and technologies evolve

Maintain user uptime and improve computing experiences through effective maintenance, problem identification, and resolution activities
Take ownership of inbound support requests, escalating when necessary
Troubleshoot remote access methods such as RDP and VPN
Support and troubleshoot audio/video functions with Teams Conference Rooms and Logitech systems
Maintain standards and documentation on an ongoing basis as products and technologies evolve
After-hours and weekend support may be required occasionally

Intellectual curiosity and desire to tackle the root of issues that impact customers and the teams
Strong Windows 11 and macOS configuration and troubleshooting experience
Ability to quickly learn new software and IT concepts
Strong problem-solving and decision-making skills
Ability to work autonomously as well as an integral member of a team
Experience working with a scripting language such as PowerShell and Linux Shell
Ability to communicate well with customers with a proactive approach