Intake & Process Consultant – Intelligent Automation

Intake & Process Consultant – Intelligent Automation

Requirements

• A BA/BS degree and at least five years of related experience
• Strong consulting, relationship management and facilitation skills including the ability to listen and question to understand the business problem, analyze, provide insight and advice
• Experience with agile methodologies and frameworks such as Scrum, Kanban, or SAFe
• Strong product ownership skills, including the ability to create and manage product backlogs, write user stories, and define acceptance criteria
• Proficiency in agile project management tools like JIRA
• Excellent communications skills, both written and verbal and the ability to influence decision-making at all levels across the organization
• Eagerness to tackle new challenges, devise creative solutions, and learn new tools and technologies

Responsibilities

• Design and facilitate workshops and meetings to educate business leaders and business subject matter experts and identify new automation opportunities
• Conduct job shadowing sessions to develop a deep understanding of current state processes and identify repetitive, manual work that can be automated
• Develop and maintain a robust project pipeline and manage the process for generating and accepting new ideas, conducting benefits analysis, assessing complexity and feasibility, and creating high level solution while partnering with our Solution Designers and Architects
• Map out current and future state processes and obtain buy in from business stakeholders and the Automation team
• Conduct in-depth process analysis and propose how existing processes can be transformed through automation and digitization
• Act as a Product Owner for automation initiatives, prioritizing the backlog and collaborating with stakeholders to refine requirements and ensuring alignment with the business objectives
• Facilitate agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives to ensure smooth execution of automation projects and continuous improvement of team processes
• Identify potential automation enhancements that will increase the business value of the bots that have already been deployed throughout the business
• Prepare proposals for business leaders and key stakeholders to communicate both project and program opportunities, progress and accomplishments

Preferred Qualifications

• At least 2-3 years of process improvement and automation experience preferred
• Deep knowledge of financial and/or insurance desired
• Lean Six Sigma Green Belt certification preferred
• Experience managing and implementing complex process improvement projects preferred
• Design Thinking training and certification preferred
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) certification preferred