Intake Customer Care Specialist

High school diploma or equivalent
Ability to problem solve issues in a timely manner utilizing various resources as needed
Strong organizational, time management, and attention to detail for quality purposes
Excellent communication skills for both verbal and written communications
Ability to adapt to change frequently based on new policies, processes, and procedures
Professionalism, self-motivation, reliability, integrity, initiative, and a positive team attitude
Sincerity and passion for helping people
Above average computer skills: Microsoft Office, Excel, ability to learn company client database
Must have a wired internet connection using an ethernet port. Broadband internet wired to the home is required – Cable Modem/service or Fiber Optic. No Satellite, 4/5G, or DSL circuits
Must have a quiet workspace that is free from distraction

Handle incoming Care Managers and client calls regarding account statuses inquiries
Troubleshoot and deescalate callers as needed for account issue resolution
Occasional follow-up with outbound calls or emails for the purpose of securing correct information needed to start new clients or continue current clients
Utilization of portal system to create new clients and update existing clients within database system
Coordinate with internal business partners including but not limited to Intake, Revenue Cycle, Logistics, and Customer Care
Document all conversations within client information database