Intake Care Coordinator

Intake Care Coordinator

Requirements

• High School Diploma, GED or equivalent work experience preferred
• Certified Pharmacy Technician, preferred
• 1+ years’ experience in fast paced call center environment preferred
• Basic computer knowledge, Microsoft systems, telephony
• Strong communication/customer service skills
• Ability to be an independent worker and self-directed
• Ability to sit for long periods of time in a cubicle setting
• Demonstrate superior customer support talents
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency

Responsibilities

• Responsible for handling inbound calls, with ability to determine needs and provide one call resolution
• Manage workload of inbound faxes (if applicable)
• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
• Interact with the patient referral sources to process new applicants
• Follow up with other internal team members regarding next steps
• Communicate with external constituents including physician offices and pharmacies
• Identify, document and submit Adverse Events during customer contact or via received documentation

Preferred Qualifications

• High School Diploma, GED or equivalent work experience preferred
• Certified Pharmacy Technician, preferred
• 1+ years’ experience in fast paced call center environment preferred