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Insurance Unit Manager/Supervisor
Company | Geico |
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Location | Tampa, FL, USA |
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Salary | $59450 – $115825 |
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Type | Full-Time |
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Degrees | |
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Experience Level | Mid Level |
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Requirements
- Minimum of 1 year of supervisory experience in the property and casualty insurance industry in any of the related fields such as Sales, Service, and Claims.
- Active Property & Casualty Insurance License or Personal Insurance License (required).
- Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
- Strong results orientation, with a history of meeting or exceeding performance goals.
- Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.
- Expertise in property and casualty insurance, including familiarity with industry regulations and best practices.
- Ability to analyze data and metrics to inform decision-making and improve customer outcomes.
- Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.
Responsibilities
- Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust.
- Leverage your property and casualty insurance expertise to guide team members in resolving complex customer inquiries and claims.
- Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.
- Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
- Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
- Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence.
- Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience.
- Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.
Preferred Qualifications
No preferred qualifications provided.