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Insurance Unit Manager/Supervisor

Insurance Unit Manager/Supervisor

CompanyGeico
LocationTampa, FL, USA
Salary$59450 – $115825
TypeFull-Time
Degrees
Experience LevelMid Level

Requirements

  • Minimum of 1 year of supervisory experience in the property and casualty insurance industry in any of the related fields such as Sales, Service, and Claims.
  • Active Property & Casualty Insurance License or Personal Insurance License (required).
  • Proven ability to motivate, inspire, and develop high-performing teams in a customer-centric environment.
  • Strong results orientation, with a history of meeting or exceeding performance goals.
  • Excellent interpersonal and communication skills, with the ability to adapt leadership styles to diverse individuals and situations.
  • Expertise in property and casualty insurance, including familiarity with industry regulations and best practices.
  • Ability to analyze data and metrics to inform decision-making and improve customer outcomes.
  • Collaborative mindset with a commitment to fostering a culture of inclusivity and excellence.

Responsibilities

  • Lead, mentor, and inspire a team of associates to deliver exceptional service that delights our customers and builds their trust.
  • Leverage your property and casualty insurance expertise to guide team members in resolving complex customer inquiries and claims.
  • Personalize your leadership approach to develop team members’ skills, fostering their growth and ensuring they consistently exceed customer expectations.
  • Monitor and evaluate team performance using key performance indicators (KPIs) to enhance efficiency, customer satisfaction, and retention.
  • Hold your team accountable for achieving results, maintaining compliance with insurance regulations, and delivering outstanding service.
  • Address escalated customer concerns with professionalism and empathy, modeling GEICO’s dedication to service excellence.
  • Collaborate with leadership and cross-functional teams to identify and implement process improvements that enhance the customer experience.
  • Serve as a resource for team members on insurance-related questions, providing mentorship and training to build their industry knowledge.

Preferred Qualifications

    No preferred qualifications provided.