Insurance Collections Coordinator

Insurance Collections Coordinator

Requirements

• 1+ years of Healthcare Insurance related experience.
• Experience using Microsoft Office products’ specifically Excel, Outlook, and Word.
• Must be able to commute to the Orlando, FL office.

Responsibilities

• Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing.
• Follow-up on unpaid, recouped payments, and underpaid claims.
• Resolve issues with nonpayment of invoices due to insurance problems that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors.
• Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.
• Maintain patient demographic information and data collection systems.
• Research and respond by telephone, via the internet and in writing to insurance companies and governmental payers regarding collection issues and problems.
• Contact patients and Physician’s offices as well as insurance companies as needed in order to expedite claims processing.

Preferred Qualifications

• Insurance billing or collections experience.
• Customer service in a healthcare environment.
• Experience working in a healthcare reimbursement system.
• Effective customer service skills and experience that shows ability to work in a team environment.
• Attention to detail.
• Ability to utilize analytical skills.
• Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail.
• Ability to communicate with clientele in a professional manner; both verbally and written.