Insurance Carrier Experience Manager
| Company | Jackson Lewis |
|---|---|
| Location | Philadelphia, PA, USA, Long Island, New York, USA, New York, NY, USA, White Plains, NY, USA |
| Salary | $130000 – $150000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years’ experience with insurance billing either within a law firm or for an insurance broker
- Minimum 5 years of process design and improvement experience with a focus on data analytics, compliance and quality control
- Demonstrated knowledge of Client Accounting / Legal Billing practices and policies
- Proficiency in Windows environment including Word, Excel, PowerPoint and Outlook; ability to summarize data in charts and pivots
- Familiarity with billing software (InTapp or similar)
- Solid understanding of basic technical legal terminology
- Proven ability to exercise sound judgment in financial and accounting matters
- Strong analytical and communication skills, including collaborating and communicating across all levels of the firm
- Ability to multi-task while maintaining quality work product and timely respond to deadlines as well as ability to balance workload with competing priorities
- Demonstrated ability to communicate in person and via e-mail and telephone with internal and external clients and vendors, receive instructions and provide information with ordinary courtesy and tact
- Solid reporting, math, and data entry management skills
- Superior attention to detail
- Bachelor’s degree required; MBA, M.A., J.D. or other advanced degree a plus.
Responsibilities
- Support the Primary Contact Insurance (“PCI”) attorney as a trusted partner in cultivating strong relationships with large insurance carrier(s)
- Proactively identify process design opportunities and implement changes across business services teams to drive effective new business intake approaches
- Leverage data analytics and automation to create robust reports and dashboards that monitor insurance carrier matters and outcomes
- Analyze carrier-specific metrics and develop insights around billing practices, carriers’ and insureds’ expectations and process gaps
- Collaborate with senior leaders to propose process improvements and strategic responses to evolving carrier needs
- Chart life cycle of insured matters across business services and attorney teams ensuring crucial administrative activities are being completed across the firm in a timely and accurately manner
- Assist with carrier satisfaction initiatives, anticipate carrier preferences and proactively mitigate issues
- Act as point of contact for issue escalations on carrier matters by evaluating issue and working with internal teams to resolve including billing issues, appeals, case updates, etc.
- Develop and maintain reporting regarding status of active cases and proving updates to senior leaders regularly
- Partner with JL internal teams to ensure inquiries from clients (both internal and external) and other third parties are addressed in a timely manner and appropriately resolved
- Monitor billing and appeal cycles to ensure timely execution of processes
- Ensure department policies and procedures are consistently followed with completeness and accuracy standards; recommend improvements as appropriate
- Partner with the Learning and Professional Development teams to train attorneys on best practices relating to insured matters; measure and report against progress
- Ensures collaboration and communication between department team members, accounting & finance group departments, and other corporate / firm departments is promoted and effective
- Perform other duties and projects as assigned.
Preferred Qualifications
- MBA, M.A., J.D. or other advanced degree a plus.