Insurance Advisor Home &Auto – Advice Centre
| Company | Royal Bank of Canada |
|---|---|
| Location | Mississauga, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Willingness and ability to successfully obtain the General Insurance License for Ontario (Other Than Life) and the General Insurance License for all provinces
- Exceptional customer service skills with the ability to build strong relationships and connect with clients
- Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday 8:00am – 8:30pm and Saturday 8:00am – 4:30pm
- Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.)
Responsibilities
- Provide insurance advice and solutions to clients based on their needs through inbound calls
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
- Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
- Use procedures effectively and seamlessly during conversations with clients
- Cultivate and maintain relationships with partners to work as one RBC team
Preferred Qualifications
- Possession of the Other Than Life (OTL) license at time of application
- Fluent in both French in English
- Post-secondary education
- Knowledge of insurance products
- Customer service and/or sales experience in a contact centre environment.