Insomniac Clubs - Operations Manager

Insomniac Clubs – Operations Manager

4+ years of experience as an operations manager in live events and/or club operations
Degree in hospitality, business management, or marketing or related experience
6+ years of experience in people and team management
Proficient in budgeting, reconciling, and analyzing event operations excel spreadsheets
Responsible for Alcohol Awareness Training Certification or Equivalent
Flexible schedule with the willingness and ability to work nights, weekends, and holidays
Excellent English comprehension (both written and verbal)
Ability to work long hours
Ability to work in loud/bright environments (lasers, flashing lights, etc.)

Understand customer service principles and be able to provide an excellent customer experience
Able to identify opportunities and issues and follow through on work activities to capitalize or resolve them
Able to lead, manage, and mentor others
Develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties
Able to utilize time, energy, and resources to manage priorities, stay on track, and achieve goals
Able to listen, comprehend and speak with employees and department heads about necessary issues/concerns
Post ads and execute interviews with speed and thorough assessment of each candidate
Schedule staff per department, using our online scheduling system
Ensure submitted hours are correct and accounted for
Ensure inventory is correct and place order accordingly
Maintain aesthetics, cleanliness, repair and maintenance of venue
Maintain opening and closing procedures
Handling customer concerns and questions
Conduct pre-shift meetings for all necessary departments
Maintain excellent communication with all departments during shift
Handle and oversee cash accountability/transactions within departments
Train and provide support in onboarding team members, clients, vendors and partners when needed
All other projects and initiatives as identified