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Inside Sales Consultant
| Company | Hear.com |
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| Location | Miami, FL, USA |
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| Salary | $26.8 – $26.8 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years in consultative sales, customer service, or phone-based roles where you’ve helped people solve problems
- A natural ability to understand and connect with customers
- Familiarity with CRMs (we use Salesforce) and basic digital tools
- Knack for explaining things in simple, relatable ways that make customers go ‘Aha!’
- Reliable internet (100Mbps+ download, 20Mbps+ upload) and ability to hardwire
Responsibilities
- Handle a high volume of calls to warm, pre-qualified leads to understand each person’s unique hearing needs
- Use your consultative superpowers to recommend the perfect hearing care options
- Coordinate appointments between customers and our network of awesome partner providers
- Support customers throughout their 45-day trial period, ensuring they’re thrilled with their new hearing experience
Preferred Qualifications
- Genuine empathy and the ability to connect with customers instantly
- Talent for asking the right questions and matching customers with perfect solutions
- Ability to bring energy and enthusiasm to every conversation
- Creative thinking to overcome objections and find the right path for each customer
- Experience in different customer-facing roles that taught you how to connect with all types of people
