Information System Specialist
| Company | Expeditors |
|---|---|
| Location | Salt Lake City, UT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Preferred- bachelor’s degree or work equivalent
- IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux
- Knowledge of Visual Basic and/or SQL
- Preferred IT helpdesk background
Responsibilities
- Support the end users on incidents logged in our online ticket system or help with regional requests
- Support basic level Windows server and Unix
- Take care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurement
- Support on network issues (LAN, WAN, Wi-Fi)
- Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
- Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
- Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
- On call for after-hours IS issues and prepared to travel and support other offices in the network
- Other duties as needed and assigned
Preferred Qualifications
- Strong organizational skills (including time management and task prioritization)
- Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
- Ability to work independently and in a collaborative team environment
- Has demonstrated strong work ethic, and reliability
- Comfortable working in a professional business environment
- Advanced windows client knowledge (Windows 10)
- Basic PC imaging and deployments (Ghost or Windows)
- Basic networking (LAN/WAN, switch, router, RJ45, wireless)
- Basic windows server knowledge (install, server role setup)
- Basic remote administration tools (RDP/terminal services, VNC, telnet/SSH)
- Mobile device proficiency (iOS and Android)
- Proactive improvements in these processes by automation of tasks
- English language proficiency