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Incident Manager
| Company | Crusoe |
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| Location | San Francisco, CA, USA |
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| Salary | $140000 – $165000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Strong technical experience with Linux, Virtualization, Kubernetes, and handling customer incidents.
- Solid understanding of the TCP/IP stack.
- Understanding of Infrastructure-as-Code (IaC) practices.
- Excellent communication skills, both written and verbal.
- Proven problem-solving mindset with the ability to diagnose and resolve complex technical issues.
- 3-5+ years’ experience in a team leadership role while acting as a liaison with external/internal customers.
- 4-5 years of customer facing experience.
Responsibilities
- Diagnose and resolve complex technical issues related to Infiniband, containerization, and distributed training, ensuring minimal disruption to customer operations.
- Guide and assist customers in implementing and optimizing their HPC infrastructure to achieve maximum performance and efficiency.
- Develop and deliver training materials, including internal training sessions, documentation, and knowledge base articles, to empower customers to effectively utilize our solutions.
- Work closely with internal engineering and product teams to provide valuable customer feedback and contribute to the improvement of product quality and the overall customer experience.
Preferred Qualifications
- Programming skills with one or more programming languages.
