Inbound Sales Advisor
| Company | TDS |
|---|---|
| Location | Madison, WI, USA |
| Salary | $17.66 – $26.48 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 6+ months experience in a sales role.
- 2+ years’ experience using a PC with various software packages.
- Must follow the TDS attendance guidelines in order to meet TDS’s business needs including but not limited to our obligations to our customers and to our customers’ needs.
Responsibilities
- Delivers sales results by providing exceptional customer service. Exceeds or meets monthly sales goals of strategic products such as but not limited to, Voice, High Speed Data, TV, and Internet Content Product Offerings. Consults with customers on service calls to identify customer technology needs and offer TDS product solutions they may not currently have and/or we can offer at a better value.
- Maintains and grows existing customer base by consistently providing exceptional customer service on all billing inquiries, seasonal service requests, toll inquiries, downgrades, and other miscellaneous inquiries. Is responsible for reselling customers on the benefits of having TDS service and subsequently protecting existing revenue.
- Keeps current with Promotions, Products and Technology necessary to Exceeding or Meeting Sales Goals.
- Maintains regular attendance and promptness for work.
- Special Projects as assigned by Supervisor.
Preferred Qualifications
- 6+ months experience in a fast-paced environment managing multiple tasks.
- 6+ months experience working with detailed data.
- Demonstrate strong negotiation, selling and closing skills in reselling the service to customers who are requesting to disconnect their service.
- Ability to meet or exceed sales goals.
- Ability to handle a high volume of phone calls in a structured, contact center environment.
- Understanding of the telecommunication industry.
- Understanding of telecommunication products and services.
- Excellent interpersonal communication skills (i.e., verbal, written, listening).
- Problem solving skills (i.e. customer complaints, competitive issues).
- Successful completion of classroom training will be required.
- Demonstrated success in a competitive sales environment.
- Able to Work Overtime with Advance Notice.
- Ability to Work shift with ending time of 8:00 p.m. CST and a Saturday Rotation.