Inbound/ Outbound Queue Associate
| Company | CVS Health |
|---|---|
| Location | New Mexico, USA, Washington, USA, Kansas, USA, Pennsylvania, USA, North Dakota, USA, Oregon, USA, Delaware, USA, Iowa, USA, California, USA, Washington, DC, USA, Vermont, USA, Wyoming, USA, Texas, USA, Montana, USA, Jackson Township, NJ, USA, Florida, USA, Waterbury, CT, USA, Nevada, USA, South Carolina, USA, South Dakota, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Mississippi, USA, Tennessee, USA, Virginia, USA, Arkansas, USA, Minnesota, USA, Colorado, USA, Nebraska, USA, Rhode Island, USA, Utah, USA, Kentucky, USA, West Virginia, USA, New York, NY, USA, Maryland, USA, Wisconsin, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Oklahoma, USA, Missouri, USA, Ohio, USA, Indiana, USA, Louisiana, USA, Michigan, USA, Illinois, USA, Alabama, USA, Idaho, USA |
| Salary | $17 – $34.15 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- 1+ years of call center experience.
- 1+ years of medical/ healthcare experience.
- 1+ years of Data entry experience.
Responsibilities
- Promotes/ supports quality effectiveness of healthcare services.
Preferred Qualifications
- At least 2-4 years’ experience as a medical assistant, office assistant or other medical role experience is preferred.
- Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification, and resolution of issues to promote positive outcomes for members.
- Computer literacy to navigate through internal/ external computer systems.
- Ability to effectively participate in multi-disciplinary team including internal and external participants.
- Familiarity with basic medical terminology.
- Effective communication, telephonic, and organization skills.
- High professionalism to interact with clients, internal departments, and vendors.