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Inbound/Outbound Queue Associate
| Company | CVS Health |
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| Location | Virginia, USA |
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| Salary | $17 – $34.15 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- 2-4 years experience as a medical assistant, office assistant or other clinical experience.
- High School diploma or equivalent GED
Responsibilities
- Promotes/supports quality effectiveness of Healthcare Services. Performs intake of calls from members or providers regarding services via telephone, fax, EDI.
- Utilizes eTUMS and other Aetna system to build, research and enter member information.
- Screens requests for appropriate referral to medical services staff. Approve services that do not require a medical review in accordance with the benefit plan.
- Performs non-medical research including eligibility verification, COB, and benefits verification.
- Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements.
- Promotes communication, both internally and externally to enhance effectiveness of medical management services (e.g., claim administrators, Plan Sponsors, and third party payers as well as member, family, and health care team members respectively).
- Protects the confidentiality of member information and adheres to company policies regarding confidentiality.
- Communicate with Aetna Case Managers, when processing transactions for members active in this Program.
- Supports the administration of the precertification process in compliance with various laws and regulations, URAQ and/or NCQA standards, where applicable, while adhering to company policy and procedures.
- Places outbound calls to providers under the direction of Medical Management Nurses to obtain clinical information for approval of medical authorizations.
- Uses Aetna Systems such as QNXT, ProFAX, ProPAT, and Milliman Criteria.
- Communicates with Aetna Nurses and Medical Directors, when processing transactions for members active in this Program.
- Sedentary work involving significant periods of sitting, talking, hearing and keying.
- Work requires visual acuity to perform close inspection of written and computer generated documents as well as a PC monitor.
- Working environment includes typical office conditions.
Preferred Qualifications
No preferred qualifications provided.
