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Implementations Consultant
| Company | FISPAN |
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| Location | Vancouver, BC, Canada |
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| Salary | $55000 – $60000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- Two years experience in a customer or client facing role. (i.e. Customer Success)
- Must be fluent in both English and French
- Strong aptitude with an ability to learn new technologies quickly
- Excellent written and verbal English proficiency
- Self-motivated, confident, competitive, detailed-oriented, and big appetite for high achievement
- Available to work flexible hours/shifts, including on-call and statutory holidays
- Superb customer service skills
- Interested in technology and how money gets from point A to Point B.
Responsibilities
- Provide exceptional customer service experience by providing support for new FISPAN users in the implementation of FISPAN’s products
- Develop strong and trusted relationships with customers throughout the implementation project
- Become the technical subject matter expert (SME) for FISPAN’s products and services
- Effectively and proactively troubleshoot errors occurring during the customer onboarding process
- Respond to all internal and external stakeholder questions and concerns with a high level of professionalism
- Collaborate with other departments, including Product, Development, DevOps, and Management, to build customer feedback loops and drive constant improvement.
- Document customer communications and recurring technical issues to support product quality programs and product development
- Contribute to Support Knowledge Base Articles and FAQ’s
- Contribute to customer success initiatives when needed
Preferred Qualifications
- Experience with implementing SaaS or similar products for large enterprise users is a bonus
- A second language not necessary but is an asset
- Someone who is wanting to make an opportunity their own
- Looking for growth potential in the role and organization
