Implementation Specialist
| Company | Alayacare |
|---|---|
| Location | Montreal, QC, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior |
Requirements
- Bachelor’s Degree in a relevant field (health sciences, business, social sciences, etc.)
- Software implementation experience is required within a SaaS company or as an internal subject matter expert implementing software
- 1+ years of experience working in SaaS within a similar capacity (implementations, projects, customer success, training, etc.) and/or home healthcare (back-office) is required
- 2+ years of experience in a customer-facing role
- Strong organizational and time-management skills with an attention to detail
- Excellent communication and interpersonal skills; you collaborate and build strong relationships
- Solution-focused and creative in problem-solving techniques
- Willingness to travel within Canada and the United States for on-site customer activities
Responsibilities
- Deliver on-site and remote training to customer trainers and end users
- Develop customer-specific training plans focused on maximizing adoption
- Execute high-quality workflow reviews, using knowledge of AlayaCare platform and customers’ businesses to ensure alignment
- Assume responsibility for project progress, ensuring that scope is adhered tracked regularly across deliverables
- Identify risks during delivery-led engagements while collaborating with Professional Services Consultants to develop and deploy a mitigation strategy
- Meet regularly with customer and internal stakeholders to review project progress against the project plan
- Focus on achieving high customer satisfaction scores for Delivery components
- Gain and maintain specific product and market specializations to further drive value on projects
- Support customer-related issues during implementation, engaging our CS Support team when required
- Ensure data is accurately input into the project management software (Mavenlink), and CRM software (HubSpot), or where required
- Maintain up-to-date knowledge of and compliance with internal processes and procedures
- Participate in onsite customer-facing trainings and go-lives (travel within Canada and the United States)
Preferred Qualifications
- Experience leveraging technical tools; experience with project management software and CRM software is strongly preferred
- Knowledge of the Canada and/or USA home health or post-acute care space is a definite asset
- Ability to communicate fluently in French is an asset