Implementation Project Manager

Implementation Project Manager

Requirements

• 3-5 years experience in a high-performance implementation capacity
• 5+ years of project management experience preferred
• Bachelor’s degree or equivalent
• Experience in the healthcare, consumer applications or technology required

Responsibilities

• Act as a strategic and trustworthy partner between your client and League during the onboarding process
• Accountable for the creation and management of one or more project plans, status reports, and risk and issue logs
• Manage program calendar and meeting schedule to track towards timely execution of implementation
• Collaborate with a cross functional team, during a project to inform various stakeholders of upcoming tasks, project status and escalating issues when necessary
• Demonstrate the ability to motivate and guide internal teams to deliver according to plan, including but not limited to: Marketing and Communication teams in regards to communications and engagement strategy, Product and Engineering teams for discovery meetings and delivering to customer requirements, Operation teams to ensure proper processes are in place post launch
• Lead client discussions on implementation and/or project activities
• Demonstrate core problem solving skills to support the delivery of a successful implementation and product development when faced with uncertainty
• Support identifying dependencies and coordinating with your cross-functional teams to ensure attainment of dependencies and mitigation where appropriate to ensure delivery scheduled adherence
• Support change control processes and governance meetings to ensure alignment and integrity of the project scope and timeline
• Support Testing initiatives across the implementation lifecycle and act as the liaison with the customer for League’s testing resources
• Proactively reach out to clients & decision makers to manage expectations and drive accountability
• Manage deliverable and document control process throughout implementation phases
• Capture ongoing and post-onboarding customer feedback, and initiate CSAT survey to contribute to Implementation Team’s ongoing process enhancements
• Foster referenceable clients who are openly willing to speak about their onboarding experience
• Project management best practices and apply tools and processes per internal standard
• Partner with Delivery Lead to communicate and escalate barriers to ensure project success
• Support internal initiatives to develop or improve documentation and processes that contribute to League’s delivery model

Preferred Qualifications

• 5+ years of project management experience preferred