Implementation Program Manager
| Company | Collective Health |
|---|---|
| Location | San Francisco, CA, USA, Plano, TX, USA, Lehi, UT, USA |
| Salary | $96300 – $150500 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior, Expert or higher |
Requirements
- 7+ years experience implementing and managing complex and/or technical projects
- Proficient with project management tools, Smartsheet preferred
- Proficient with G-suite applications
- Experience in the healthcare industry (TPA, Network/Partner, Consultant)
- Experience working with employer benefits teams
- Ability to speak and connect with both technical and business personnel, at all levels
- Ability to make progress, recommendations and decisions with incomplete information
- Identify, evaluate and lead teams through prioritization activities
- Excellent verbal, written and interpersonal communication skills
Responsibilities
- Scope, execute, and manage the implementation process for complex clients onto Collective Health’s Workforce Health Management System, interfacing directly with clients, partners, and internal experts to build a strong foundation for client satisfaction, partnership, and success.
- Lead cross-functional coordination with commercial, CX, MX, Product, Marketing, Finance, and Legal teams to manage customization requests, partner integrations, and risk escalations across a client portfolio inclusive of small, medium, and enterprise clients
- Identify opportunities and develop process improvement and efficiency strategies to scale implementation capacities, improve the client experience, and reduce the cost to implement over time.
- Manage client expectations, dependencies, and deliverables throughout the implementation process to ensure a positive client experience in which key milestones are met on-time and within scope.
- Ensure leadership visibility on the project by providing regular updates, managing stakeholder communication, preparing reports, developing visibility strategies, and integrating feedback from executive stakeholders.
Preferred Qualifications
- To be self-motivated, intellectually curious, and take ownership for everything you do
- To pay extreme attention to detail
- To think critically and are willing to question the status quo in a constructive and thoughtful manner
- To be a committed team player
- To thrive on change and are enthusiastic about being along for the ride and learning from our experiences together
- To enjoy the excitement of a fast growing, but warm and friendly, team focused on a purposeful business
- A sense of humor, altruism, appeal, and want to make a positive impact
- A passion for Collective Health’s mission to transform the health insurance experience for employers and their employees