Implementation Manager – Cloud

Implementation Manager – Cloud

Requirements

• High School Diploma/GED General Education (Required)
• 2-4 years Experience in telecommunications, IT administration, network engineering roles or technical support. Required
• Microsoft Office Microsoft Word, Excel, PowerPoint (Required)
• Communication Verbal/Written communication. (Required)
• Problem Solving Critical thinking/problem solving. (Required)
• Technical Support Working with customers to support technical needs (Required)
• Network Support Understand network concepts and structure (Required)

Responsibilities

• Customer Deployment: Customer Enablement / Testbed Environment / Deployment; Resolves Complex customer issues; Partner with customer on multiple solution integration; Receives inbound calls from Sales, SEs and customers; Break-fix – 1st line of resolution.
• Presales Consultation / Deployment / Enablement: Work directly with internal and external customers to provide presales consultancy on deployment of services; Deployment, consultancy on integrated solutions; Analytics Discovery/Review with customers
• Ensure that appropriate customer documentation is completed, and complete other duties as assigned by customer/leadership.
• Project/Program Management Support: Partner with team members or work independently; Lead projects as assigned by leadership; Engaged in multiple projects.
• Training/Certification: Maintain technical acumen tied to deployed solutions; Complete necessary training tied to the release/update of network tools; Complete certifications in at least one area of specialization. Priority is certifications tied to partner requirements.

Preferred Qualifications

• Bachelor’s Degree BS or BA, STEM preferred (Preferred)
• Technical Acumen: Entry level – VSP, VTSP, MDN, Microsoft Fundamentals, CPCSA, CPCNA or industry equivalent. (Preferred)
• Industry and Solution Specific: Microsoft, Google, VMWare, Jamf, Cisco (Preferred)