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Implementation Manager

Implementation Manager

CompanyMetronome
LocationSan Francisco, CA, USA, New York, NY, USA
Salary$168000 – $210000
TypeFull-Time
Degrees
Experience LevelSenior

Requirements

  • 5+ years of experience working in technical and/or customer-facing roles involving SaaS products (for example, roles like technical project managers, sales engineering, solutions architecture, technical account management).
  • Experience leading complex implementations with enterprise tech companies.
  • Experience in fast-moving startup environments that value high agency.
  • Excellent communication, stakeholder management, and presentation skills, with ability to create buy-in at multiple levels, from VP and C-level executives down to the working team level.
  • Ability to navigate ambiguity and drive alignment through influence rather than authority.
  • Excitement for building and improving GTM playbooks, processes, and reusable assets.
  • Ability to travel approximately 30% of the time (will vary depending on client needs)

Responsibilities

  • Owning and driving implementations of Metronome to successful client outcomes
  • Leveraging excellent project management skills to decompose large and complex implementations into milestones that balance value realization, speed, and business risk
  • Using strong communication skills to convey complex system concepts and implementation plans to a business audience (up to C-level executives) in a clear and concise manner
  • Having a solid understanding of technical and integration concepts, with the ability to confidently speak about Metronome product capabilities and our value proposition
  • Partnering with solution architects and other project team members to track progress, proactively identify risks and issues, and solve technical issues (including being hands on as needed)
  • Providing expert guidance to clients regarding usage-based pricing and consumption business models
  • Building relationships with people at our client organizations, from day-to-day operators to C-Suite executives
  • Ensuring a proper handoff to our post-implementation teams (Customer Success and Technical Support)

Preferred Qualifications

  • Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc.
  • Experience as a software engineer, product manager, solutions architect, or in other technical roles.
  • Strong understanding of project management and program management fundamentals and principles
  • Experience working with users from one or more of the following personas: Finance/ CFO, Engineering/ CTO, Product/ CPO, Sales Ops/ CRO, and Billing Operations.
  • Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts.