Implementation Manager
Company | Metronome |
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Location | San Francisco, CA, USA, New York, NY, USA |
Salary | $168000 – $210000 |
Type | Full-Time |
Degrees | |
Experience Level | Senior |
Requirements
- 5+ years of experience working in technical and/or customer-facing roles involving SaaS products (for example, roles like technical project managers, sales engineering, solutions architecture, technical account management).
- Experience leading complex implementations with enterprise tech companies.
- Experience in fast-moving startup environments that value high agency.
- Excellent communication, stakeholder management, and presentation skills, with ability to create buy-in at multiple levels, from VP and C-level executives down to the working team level.
- Ability to navigate ambiguity and drive alignment through influence rather than authority.
- Excitement for building and improving GTM playbooks, processes, and reusable assets.
- Ability to travel approximately 30% of the time (will vary depending on client needs)
Responsibilities
- Owning and driving implementations of Metronome to successful client outcomes
- Leveraging excellent project management skills to decompose large and complex implementations into milestones that balance value realization, speed, and business risk
- Using strong communication skills to convey complex system concepts and implementation plans to a business audience (up to C-level executives) in a clear and concise manner
- Having a solid understanding of technical and integration concepts, with the ability to confidently speak about Metronome product capabilities and our value proposition
- Partnering with solution architects and other project team members to track progress, proactively identify risks and issues, and solve technical issues (including being hands on as needed)
- Providing expert guidance to clients regarding usage-based pricing and consumption business models
- Building relationships with people at our client organizations, from day-to-day operators to C-Suite executives
- Ensuring a proper handoff to our post-implementation teams (Customer Success and Technical Support)
Preferred Qualifications
- Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc.
- Experience as a software engineer, product manager, solutions architect, or in other technical roles.
- Strong understanding of project management and program management fundamentals and principles
- Experience working with users from one or more of the following personas: Finance/ CFO, Engineering/ CTO, Product/ CPO, Sales Ops/ CRO, and Billing Operations.
- Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts.