Implementation Manager

Implementation Manager

Requirements

• 5+ years of experience working in technical and/or customer-facing roles involving SaaS products (for example, roles like technical project managers, sales engineering, solutions architecture, technical account management).
• Experience leading complex implementations with enterprise tech companies.
• Experience in fast-moving startup environments that value high agency.
• Excellent communication, stakeholder management, and presentation skills, with ability to create buy-in at multiple levels, from VP and C-level executives down to the working team level.
• Ability to navigate ambiguity and drive alignment through influence rather than authority.
• Excitement for building and improving GTM playbooks, processes, and reusable assets.
• Ability to travel approximately 30% of the time (will vary depending on client needs)

Responsibilities

• Owning and driving implementations of Metronome to successful client outcomes
• Leveraging excellent project management skills to decompose large and complex implementations into milestones that balance value realization, speed, and business risk
• Using strong communication skills to convey complex system concepts and implementation plans to a business audience (up to C-level executives) in a clear and concise manner
• Having a solid understanding of technical and integration concepts, with the ability to confidently speak about Metronome product capabilities and our value proposition
• Partnering with solution architects and other project team members to track progress, proactively identify risks and issues, and solve technical issues (including being hands on as needed)
• Providing expert guidance to clients regarding usage-based pricing and consumption business models
• Building relationships with people at our client organizations, from day-to-day operators to C-Suite executives
• Ensuring a proper handoff to our post-implementation teams (Customer Success and Technical Support)

Preferred Qualifications

• Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc.
• Experience as a software engineer, product manager, solutions architect, or in other technical roles.
• Strong understanding of project management and program management fundamentals and principles
• Experience working with users from one or more of the following personas: Finance/ CFO, Engineering/ CTO, Product/ CPO, Sales Ops/ CRO, and Billing Operations.
• Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts.