Implementation Manager
| Company | Prophia |
|---|---|
| Location | Seattle, WA, USA, San Francisco, CA, USA, Chicago, IL, USA |
| Salary | $90000 – $100000 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- 2+ years of commercial real estate, lease administration or lease abstraction experience (REQUIRED)
- Highly detail-oriented with a critical degree of accuracy with data management
- Excellent communication, follow-through and follow-up, with proven experience meeting commitments and deadlines
- Strong organizational skills with the ability to set priorities, manage multiple projects and drive results with precise attention to detail
- Passion for solving complex and sometimes ambiguous problems; ability to break them down into concrete, manageable components and brainstorm possible solutions
- Ability to maintain a positive attitude and calm demeanor, especially in escalated circumstances
- Bachelor’s degree or equivalent professional experience
Responsibilities
- Manage the process of extracting critical data from tenant documents for new and existing customers accurately and in a timely manner
- Review, confirm and reconcile customer data in the Prophia platform meeting specified deadlines and performance metrics
- Demonstrate project management excellence including the ability to keep stakeholders on track (i.e. outsourced onboarding support), manage issues and risks through resolution and ensure milestones are met
- Become an expert in commercial lease language and use problem solving skills to interpret landlord and tenant rights
- Follow and iterate on best practices during the implementation processes throughout the customer journey
- Provide an exceptional onboarding experience to customers, ensuring all users are set up successfully and able to maximize the value of Prophia for their organizations
- Lead onboarding calls with customers to provide a product overview and reconcile any data discrepancies
- Collaborate with internal stakeholders to prepare and manage objectives, scope, timeline, and project and resource planning for new and ongoing implementations of Prophia products and services
- Communicate product feedback and product bugs to the Product, Engineering and AI teams
- Maintain the integrity of all tenant data in lease summaries, encumbrance schedules, rent rolls, stacking plans and other reports utilized by customers
Preferred Qualifications
- Has experience in a fast-paced startup (less than 500 employees) or ability to excel in a high impact, high ambiguity startup environment in a role that is ever evolving
- Excited about leveraging technologies and innovation to solve customer pain points