Implementation Manager

Experience with customer onboarding, project coordination, training, or platform support
Proven ability to manage multiple complex projects at once with excellent structured organizational skills
Familiarity with POS systems and/or cannabis retail operations (inventory, compliance, METRC, etc.) is a big plus
A systems-thinker mindset—you’re always looking to improve how things are done, not just do them
Comfort with project management technology (e.g., Hubspot, JIRA, ClickUp, Slack, Notion)
Comfort with hardware setup/troubleshooting from a wide array of systems (mostly PC)
Ability to confidently guide clients through timelines, expectations, and best practice
Strong communication skills — both with clients and internally
Comfort working with cannabis operators and understanding their operational nuances
Knowledge of compliance systems like METRC, BioTrack, or state-specific frameworks
Hardware setup/troubleshooting experience

Serve as the primary project coordinator for onboarding dispensaries post-sale, from kickoff to go-live
Lead and manage implementation calls, data migration tasks, platform setup and training, and launch readiness
Work cross-functionally with Support, Product, Sales and Account Management to ensure smooth handoffs and clear client expectations
Help improve and maintain internal onboarding documentation, checklists, and customer guides
Track implementation performance using internal tools and dashboards, identifying areas for improvement in product, processes, templates, or tools
Be a voice of the customer during early adoption to ensure product fit and user confidence
Identify opportunities for process improvement in onboarding flow and documentation

Proactivity – We love team members who take initiative and provide feedback
Critical thinking – We value problem-solvers who think beyond just writing code
Adaptability – Our industry is evolving fast, and we need people who thrive in change