Implementation Manager
| Company | TELUS |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5+ years of experience in software implementation, with work experience in Benefits/HR/payroll industry
- Minimum of 2 years of people leadership experience
- Solid understanding of the Software Development Life Cycle (SDLC)
- Solid understanding of Health & Welfare and/or Insurance Industry
- Solid understanding of parameterized configuration
- Experience with SQL
- Possess excellent written and verbal communication skills, with experience presenting to management
- Ability to multitask in a challenging, fast paced environment
- Ability to positively influence and persuade others
- Excellent analytical, problem-solving and creative-thinking skills
- Exceptional customer focus and strong professional acumen
- Demonstrated aptitude for technology
- Reliable, consistent, flexible and adaptable
Responsibilities
- Lead the successful execution of high-quality implementations and provide ongoing production support for client projects
- Provide daily guidance to a team of highly skilled implementation consultants and analysts
- Ensure organizational effectiveness through continuous performance management, talent assessments, and personnel development
- Relationship or account management of multiple clients
- Understand the opportunities and challenges within the benefits administration industry and their impact on the implementation and management of technology
- Has the ability to troubleshoot basic processing issues and recognizes when to seek assistance for more complex problems
- Understands the scope of services for each client
- Creates Change Control Requests when necessary and promptly informs the Service Delivery team of any changes in scope
- Review project schedules, allocate team resources according to project demands, and assess team activities
- Provide a weekly Internal Status Report to track team progress and set clear expectations for deliverables
- Updates the Technical Design Document to reflect any changes in requirements and manage the implementation team’s delivery of those changes
- Ensures timely submission of product enhancement requests and issues
- Ensures the receipt of up-to-date documentation during the hand-off from implementation
- Establish client-specific success criteria to maintain a positive, long-term relationship
- Identify risks to client satisfaction promptly, and devise strategies to mitigate those risks
- Seek opportunities for product enhancements that will provide meaningful improvements to the client’s business
- Understand when it is appropriate to push back on client requests and deliver the message in a manner that preserves the relationship
- Provide ongoing and timely feedback to the Implementation Director or Client Services Manager regarding any team-related issues
- Offer coaching and training to Implementation team members as needed
- Troubleshoot basic code issues and know when and where to seek assistance for more complex problems
Preferred Qualifications
- Experience with Azure DevOps Server considered an asset