Implementation Engineer

2+ years of experience in a customer-facing engineering role (implementation, field engineering, technical support, solutions engineering)
2+ years of experience scripting and/or coding in Python
Experience working with API’s, database querying using SQL and/or MongoDB, data processing and data analytics
Customer experience oriented mindset
Ability to manage deadlines, priorities, and blockers
Strong verbal and written communication skills, and experience simplifying technical topics for customers
Understanding of data analytics technology stacks and workflows, from ETL to data platform design to BI and analytics tools
Familiarity with machine learning fundamentals

Become an expert on the Forethought AI platform and related solutions, and lead the implementation project from start to finish as the main technical point of contact with clients
Analyze customer datasets with Python to train, optimize, and deploy AI models
Define and document functional and technical requirements, determine project scope
Continuously acquire deep product knowledge and learn new technologies
Troubleshoot and resolve technical and business questions related to general product knowledge, implementation, training, software configuration, individual user issues, and other Forethought related questions, while meeting timelines and quality goals
Report bugs/issues to engineering and trends to CX and product teams
Participate in a rotating on-call schedule for emergency technical support assistance
Participate in developing new reusable code, tooling, and processes to help scale and optimize implementation approaches

No preferred qualifications provided.