IKC Care Coordinator
| Company | DaVita |
|---|---|
| Location | Chicago, IL, USA, Vernon Hills, IL, USA |
| Salary | $19 – $27 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High school diploma or GED required
- Ability to work with and resolve confidential information and/or issues using discretion and judgment
- Excellent verbal communication skills over the phone
- Proficiency with Microsoft Office/Excel/Outlook
- Commitment to service excellence and patient satisfaction
- Excellent verbal and written communication skills
- Ability to work autonomously
Responsibilities
- Completes non-clinical screenings and escalates as needed.
- Helps identify eligible resources for patients
- Navigates resources for patients
- Assists with the referral process & coordinates provider appointments
- Assist the clinical team with moving the patient through the continuum of care by communicating with and completing tasks as directed.
- Assist the care management staff with implementation and documentation of the discharge care plan that includes initiation of referral forms, gathering clinical information, initiating the process of completing a chart and appointment scheduling.
- Communicate directly with patients on a timely basis for all scheduling requirements.
- Maintain accurate and complete documentation of records. Forms are fully-completed, legible, have no unapproved abbreviations and have the proper signatures.
- Ensure that documents get to appropriate parties promptly, without compromising confidentiality or patient privacy procedures.
- Demonstrate exceptional two-way communication using clear and well-organized oral and written techniques.
- Act in accordance with the DaVita mission and values to deliver high quality care to our patients.
Preferred Qualifications
- At least two (2) years of experience in a professional office environment preferred
- 1-3 years clinical medical office experience
- CNA, MA experience is a plus
- Experience coordinating care for a patient (e.g. referrals, ACO care management, etc.)
- Experience navigating insurance payors
- Experience working in direct patient care/support
- Experience working in a medical office environment