HVA Client Executive Manager

HVA Client Executive Manager

Requirements

• Bachelor’s degree required.
• Minimum of 5 years of experience in client management, sales, or marketing, with at least 2 years in a managerial or leadership role.
• Proven track record of successful team leadership and client retention.
• Strong negotiation skills and ability to resolve conflicts effectively.
• Excellent communication and presentation skills, especially via telephone.
• Ability to multitask, prioritize, and manage a team in accordance with service level agreements.

Responsibilities

• Lead, mentor, and develop a team of Client Executives, fostering a culture of excellence and continuous improvement.
• Hold teams accountable to an average renewal quota of $3M against a set book of business, plus track to and monitor supportive retention metrics.
• Support and guide team members and work cross-functionally to evaluate customer performance metrics and delivery of product fulfillment.
• Set performance goals, conduct regular evaluations, and provide constructive feedback to ensure team members meet or exceed targets for client retention and revenue maintenance.
• Develop and implement strategies to optimize account management processes, driving efficient and effective client relationship management.
• Facilitate cross-functional collaboration with Field Consultants and other FindLaw departments, ensuring seamless operations and alignment with company goals.
• Address complex client issues and challenges, providing guidance and support to team members in developing solutions and action plans.
• Oversee the preparation and presentation of account analytics and insights, ensuring timely updates to clients, stakeholders, and senior management.

Preferred Qualifications

• Digital Marketing Experience preferred.
• Understanding of digital marketing concepts and processes preferred.
• Experience or familiarity with the legal industry preferred.