Human Resources Operations Specialist

Human Resources Operations Specialist

Requirements

• Knowledge of business process improvement best practices and ability to use methods for identifying, evaluating, introducing and implementing more efficient approaches to performing business related activities.
• Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
• Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Knowledge of the rights and obligations in employee relations; ability to adhere to legal requirements when handling employee negotiations.
• Knowledge of human resource function; ability to uphold the organization’s and industry’s standards, procedures and policies regarding human resources management.
• Knowledge of HR approaches, tools and techniques; ability to inform, guide and advise managers in HR-related initiatives.
• Knowledge of human resources (HR) policies, operational processes and considerations; ability to implement HR related tasks, processes, and projects to ensure that day-to-day operations run smoothly.

Responsibilities

• Making recommendations to leadership on issues concerning employee relations.
• Administering human resource programs; monitoring the programs throughout the year and continuously improving processes.
• Handling employee relations issues, employee leaves of absence, employee training compliance, employee engagement events, leadership development and training.
• Conducting organizational effectiveness assessments and recommending programs to address issues.
• Lead and support facility wide employee engagement events.

Preferred Qualifications

• Ability to Work Independently – Self-motivated and reliable in managing tasks with minimal supervision.
• Critical Thinking – Strong analytical skills to assess situations and develop effective solutions.
• Customer Service Centric – Committed to providing a positive employee experience and building trust.
• Proactive – Anticipates needs and takes initiative to improve processes and outcomes.
• Strong Communication Skills – Able to clearly convey information and actively listen to others.
• Attention to Detail – Ensures accuracy and consistency in documentation and processes.
• Adaptability – Comfortable navigating change and shifting priorities in a fast-paced environment.
• Tech-Savvy – Microsoft Office, digital collaboration tools and HRIS systems (Workday)
• Discretion and Confidentiality – Handles sensitive information with professionalism and care.
• Team-Oriented – Works well with others and contributes to a positive team culture.