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Human Resources Business Partner – Customer Experience and Programs
| Company | Brex |
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| Location | San Francisco, CA, USA |
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| Salary | $144640 – $180800 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level |
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Requirements
- 3+ years of relevant People Business Partnering or related HR experience, ideally in high-growth organizations.
- Experience advising managers on talent topics such as team structure, career development, and employee engagement.
- Strong organizational skills with the ability to manage and prioritize multiple workstreams.
- Experience driving People process improvements and coordinating across multiple stakeholders.
- Experience with designing and implementing end-to-end change management plans.
- Ability to operate autonomously with sound judgment and a solutions-oriented mindset.
- Excellent written and verbal communication skills.
Responsibilities
- Client group partnership (Customer Experience)
- Serve as the primary PBP for our Customer Experience team, supporting leaders and managers with organizational design, succession planning, talent development, employee engagement, and change management.
- Coach and advise CX managers to help them lead engaged, high-performing teams.
- Thoughtfully address employee concerns, partnering closely with Legal and PBPs where needed, to uphold Brex’s culture and values.
- Own and coordinate key operational processes that support all PBPs, including:
- Workforce management updates and headcount planning in Pigment.
- Internal transfer and location transfer processes for all orgs (except for Sales).
- Help ensure consistency, documentation, and process improvements across the PBP team’s shared work.
- Serve as PBP liaison for strategic initiatives, such as revamping job architecture and career pathing frameworks for respective orgs.
- Support rollout of front-line manager enablement programs like Kindred Minds.
Preferred Qualifications
- Experience supporting customer-facing teams like Customer Experience, Support, or Success.
- Familiarity with workforce planning tools like Pigment or similar.
- Strong interest in building scalable People processes and improving operational efficiency.
- Experience with employee engagement programs, performance management, or manager development initiatives.
