Hub Supervisor

Hub Supervisor

Requirements

• Ability to operate effectively in a fast-paced environment
• Good organizational and planning skills
• Ability to analyze and solve problems
• Excellent interpersonal skills
• Must be an effective communicator
• Ability to quickly match alphanumeric sequences

Responsibilities

• Serve as supervisor responsible for managing and maintaining a high level of accuracy and customer service for all city delivery service functions.
• Work with city delivery dispatcher(s) to ensure that all product is properly invoiced to spoke stores.
• Investigate all shipping and inventory discrepancies related to hub – make sure they are corrected in a timely manner.
• Assist with monthly cycle counts and other inventory control duties as assigned.
• Make sure all hub stockers and related personnel are checking in and putting up stock orders in an accurate and timely manner.
• Ensure proper shrinkage focus and tools are in place to minimize the store’s exposure to theft and paperwork shortages.
• Responsible for oversight of all hub delivery routes under his or her responsibility.
• Make sure all routes are followed and efficiency is maximized, while costs are minimized.
• Ensure safe driving practices are followed as well as all policies related to delivery service.
• Manage all expenses related to hub side of business to maximize profitability for hub and spoke stores.
• Maintain an organized, clean city delivery area divided into areas/bins for each spoke store.
• Schedule hub employees to ensure adequate coverage while meeting payroll budget.
• Maintain monthly work schedule for all team members under his/her supervision, including but not limited to city delivery dispatcher and hub delivery specialists.
• Ensure all team members are clocking in and out according to company policy.
• Ensure city delivery dispatcher is monitoring delivery specialist’s route schedule, while communicating any delays to stores remaining on the route.
• Work with store manager to ensure route is covered in absence of regular city delivery supervisor and/or city delivery specialists.
• Work with store manager and hub delivery specialists to ensure vehicles are well maintained and quarterly inspections are completed thoroughly and accurately.
• Ensure mileage is being entered into the asset management system daily.
• Provide input to store manager with regard to city delivery dispatcher and delivery specialists’ performance in preparation for performance evaluations.
• Conduct screening and interviews of potential candidates for hub positions.
• Make sure that all new driver training occurs timely, and that ongoing training is completed as required.
• Make sure that all drivers have “passed” their pre-employment drug test and that their MVR is approved through Risk Management prior to employment.
• Ensure all employees regularly scheduled to drive have an approved MVR on file with Risk Management.

Preferred Qualifications

• Familiar with automotive parts
• Supervisor and/or manager experience
• Fluency in multiple languages (Spanish is highly desired)