HR Systems Technical Analyst

HR Systems Technical Analyst

Requirements

• HR systems administration experience is preferred.
• Skills in installing, maintaining, and upgrading application software required.
• Ability to identify, troubleshoot and escalate application problems required.
• Experience with Workday preferred.
• Experience with talent processes, including career development, talent assessment and succession planning preferred.
• Experience with Learning concepts and methodologies.
• Strong Microsoft Office skills to include PowerPoint, Word, and Excel.
• Strong communication and collaboration skills are required.

Responsibilities

• Manage and maintain Workday Learning Management and Talent & Performance Management system configuration and processes, including performance management, career development, talent assessment, succession planning and learning management.
• Serve as the subject matter expert on the existing Workday’s Learning Management and Talent & Performance Management and software technology and future upgrades.
• Manage vendor-led application software product upgrades and testing.
• Develop, conduct, and manage all testing processes and tasks, including creating a test strategy, test scripts, executing testing, and owning the resolution.
• Strong talent business process understanding and proactively consult to improve leveraging the system capabilities.
• Develop technical reporting requirements for 3rd party consultant engagements and create reports as needed.
• Develop and deliver reports and dashboards by thoroughly investigating user/business needs and leveraging data across HR applications.
• Serve as central point of contact and as a liaison to application vendors regarding installations, server maintenance, licensing, and upgrade issues.
• Serve as key technical resource in troubleshooting system problems while assuming ownership of problems to resolution.
• Respond and resolve escalated tier 2 issues for Learning and Talent and Performance Management Systems.
• Effectively manage communication between end users, vendors, and IT to solve problems quickly.
• Maintain current description and documentation of application configuration, including tracking and documenting any changes to environments.
• Maintain currency in systems administration practices and techniques.
• Train users and provide support/service as needed.
• Assist with HR Technology projects by providing business process and data analysis support.
• May provide project management support for smaller projects.
• Consult with internal HR customers to identify, analyze, refine and document business requirements.
• Perform other duties and responsibilities as assigned.

Preferred Qualifications

• Experience with Workday preferred.
• Experience with talent processes, including career development, talent assessment and succession planning preferred.
• Experience with Learning concepts and methodologies.