HR Analyst – Client Services – Division for Human Resources

HR Analyst – Client Services – Division for Human Resources

Requirements

• An advanced university degree in Human Resources, Business Administration, Public Administration, Organizational Development or related discipline is required.
• Minimum of two years of progressively relevant experience in HR management providing strategic HR support to a large client base, and on a global level is required.
• HR experience within UNFPA is considered an asset.
• Knowledge of modern concepts and approaches, and evolving trends in the field of Human Resources.
• Ability to deliver effective solutions to complex HR challenges in a multicultural and increasingly remote-based environment.
• Strong analytical skills – ability to extract data, identify trends and raise to the attention more senior staff with recommended actions.
• Demonstrated innovation and creative problem-solving abilities.
• Excellent organizational and multi-tasking skills – ability to coordinate several work-streams in parallel, while maintaining attention to details.
• Ability to handle confidential information and build a trusting rapport with staff at all levels of the Fund.
• Ability to collaborate effectively and create sense of cohesion in teams.
• Previous experience with development/humanitarian organization would be considered an asset.
• Excellent knowledge of information technology systems and tools. Knowledge of PeopleSoft HRMS would be considered an asset.
• Fluency in English is required; knowledge of other official UN languages is desirable.

Responsibilities

• Develop a strong understanding of the rationale underlying HR policies to apply and interpret for staff and management on policies, processes and practices;
• Working with the Sr. HRBP / HRBP and in collaboration with team members and the respective program owners in DHR, support the delivery of the full range of HR client services on the employment life cycle from recruitment and onboarding to contract management and separation, and support the effective implementation of key HR programs in the client area, such as workforce planning, global mobility, performance/talent management, career development and staff learning;
• Support the delivery of other HR programmes and initiatives in the client area;
• Use agreed metrics to measure service delivery in the client area, prepare monitoring reports and recommend corrective action as and when required;
• Research to adjust/improve HR policies, processes, practices or programs when warranted to strengthen DHR’s client services in support of UNFPA’s strategic business objectives;
• Prepare briefs, reports and presentations for clients or internally in the team, as required.
• In coordination with Senior HRBP, HQ, analyze and report on the metrics of regional delivery of HR client services and provide analytical support on workforce trends and any custom HR analytics as required working closely with the Analytics Unit;
• Work with relevant stakeholders to ensure compliance and programme delivery in the areas of duty of care, PSEA, evaluation, audit, investigations, ethics;
• Liaise with relevant UNDP-BES or local UNDP office for benefits and entitlements matters;
• Track HR budgets and expenditures, ensuring all is properly charged;
• Contribute to knowledge development and knowledge sharing on understanding the organization’s strategic objectives, clients’ business and related HR service delivery by actively participating the DHR Community of Practice as well as any relevant events in the client units;
• Participate in and contribute to special events organized for Client Services Teams for knowledge sharing and community building;
• Liaise with HR colleagues within and outside the UN System to build knowledge and share current good HR practices.

Preferred Qualifications

• HR experience within UNFPA is considered an asset.
• Previous experience with development/humanitarian organization would be considered an asset.
• Knowledge of PeopleSoft HRMS would be considered an asset.