HPC Technical Support Engineer – Ethernet
| Company | NVIDIA |
|---|---|
| Location | Seattle, WA, USA, Santa Clara, CA, USA, Durham, NC, USA, Westford, MA, USA |
| Salary | $108000 – $201250 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5+ years in providing in-depth Customer Support and debugging for hardware and software products.
- Profound knowledge and experience with Linux OS including System Administration and Networking (LFCS / RHCSA)
- Understanding of networking Technology, protocols and routing including TCP, UDP, Ethernet, IP, L2, L3 (ARP, STP, LACP, MLAG, IGMP, PIM, BGP, OSPF), on Enterprise Level.
- Configuration and operational expertise with network switch/router platforms (i.e. Cumulus Linux, SONiC, IOS, JunosOS, EOS).
- Able to debug networking protocols using tools such as TCPDUMP and Wireshark or similar packet generation and analysis tools.
- Expertise with Data Center Virtualization (VMWARE, Docker, Kubernetes) concepts and trends.
- Exceptional interpersonal skills with the ability to maintain and lead the overall resolution for any critical issue raised by our customers, under all circumstances.
- Strong organizational skills and communication skills
- Adoption of AI Tools such as Cursor, Gemini, ChatGPT, Copilot, Glean, etc. in your daily work routine
- Four-year degree from an accredited University, College in Computer Science, or Electrical or Computer Engineering (or equivalent experience)
Responsibilities
- Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproductions, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (multi-distro), with the focus on NVIDIA Ethernet Switching technologies and our AI End-to-End Solutions.
- Responding to customer product support inquiries via telephone, email, or conference calls and occasional site visits
- Resolving customer issues during installations, operation, maintenance or product application or interoperability with other vendors
- Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc..
- Being a technical resource, develop, re-define and document standard methodologies to share with internal teams (Support / R&D) for support processes and improvements.
Preferred Qualifications
- Knowledge and working experience with the following:
- Experience in solving problems in large-scale network environments with overlay technologies (BGP, OSPF, VXLAN, EVPN), RoCE and QoS Concepts
- Linux and Networking Certifications such as CCONP, CCIE, JNCIE-DC/ENT, RHCE, LFCS
- Shell Scripting (Python, bash, Ansible, yaml, etc…)
- Effective and thorough troubleshooting and debugging methodology