Housing Case Manager
| Company | ICF |
|---|---|
| Location | Charlotte, NC, USA, Asheville, NC, USA |
| Salary | $55388 – $94160 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- High School Diploma
- 2+ years of work experience with case management, public housing, or disaster recovery, or related work
- 2+ years of experience with Microsoft Office (Microsoft Word, Excel, and PowerPoint) and Adobe Acrobat.
Responsibilities
- Provide excellent customer service by communicating with applicants by phone, email, and in-person to communicate program requirements and provide frequent updates on case status
- Coordinate with program team members, including the case management lead, QA/QC staff, and construction teams to ensure applications are being efficiently processed through each phase.
- Support public outreach events and off-site applicant meetings
- Make eligibility determinations aligned with program standards and requirements.
- Gather, scan, and store required program eligibility and other required information in electronic databases and case management systems
- Prepare letters to applicants and other required program documents
- Ensure all hard copy and automated files are updated and maintained in strict accordance with established policies and procedures
- Complete a final review to close-out the applicant’s case.
- Provide tracking and reporting information on cases progressing from intake to closeout
- Manage multiple priorities and work limited overtime, as necessary.
Preferred Qualifications
- Experience in the field of housing reconstruction or rehabilitation
- Ability to learn, analyze, and understand complex documents such as tax returns, property deeds, insurance, disaster-related documentation and other program-related documents.
- Demonstrated ability to review documents at a close level of detail and catch subtle differences.
- Strong verbal and written communication skills.
- Skilled in multi-tasking, organizing, and prioritizing work in a fast-paced environment.
- Ability to articulate details in a manner understandable to a variety of individuals in person and over the phone.
- Ability to work successfully with socioeconomically and a variety of applicants.
- Experience in analyzing information and problem-solving.
- A flexible schedule that can accommodate some evening or weekend work as may be required.
- Experience facilitating client applications to public benefit programs.
- Experience in disaster recovery and/or housing support services or programs.
- Bilingual in English and Spanish is a plus.