Hotel Manager

Minimum seven (7) years of progressive leadership experience in the hospitality industry, overseeing multiple operational areas (e.g., Food & Beverage, Front Office/Concierge, Recreation, Conventions, Housekeeping)
Willingness, desire, and ability to continuously learn, develop new skills, and adapt to change
Strategic mindset with a focus on achieving targeted results
Proven ability to deliver exceptional Guest service, addressing concerns professionally and ensuring prompt resolutions
Experience analyzing key performance metrics (e.g., Medallia, HotSOS) to identify areas for improvement and implement strategies to enhance resort performance
Strong ability to develop talent, increase team engagement, and foster collaboration
Holistic understanding of Guest and Employee needs, with a creative approach to achieving goals
Effective communication skills, ensuring teams are informed of updates, priorities, and appropriate escalation procedures
Ability to work seamlessly in a matrix-based organization
Commitment to diversity and inclusion, fostering a work environment that values diverse perspectives
Proficiency in Windows-based systems and other relevant technologies; advanced knowledge of hotel operating systems is highly preferred
Flexibility to work evenings, weekends, and holidays as needed
Experience leading in a large hotel environment

Model leadership values and principles to drive exceptional Guest, Employee, and business results
Identify, develop, and lead talent by assessing, mentoring, and fostering positive working relationships
Lead with realistic optimism—setting a vision, creating an engaging team climate, and adapting to shifting demands
Build a culture of inclusion by valuing different perspectives, championing purposeful conversations, and ensuring a welcoming environment where everyone can be their authentic selves
Address and resolve Guest/Member concerns when escalated by leadership
Provide visible, onstage leadership, setting the example of gracious hospitality
Share knowledge, conduct career development conversations, and support talent management practices
Demonstrate a commitment to Guest service principles, recognizing and rewarding employees while holding the team accountable for service excellence
Develop a strategic operating plan to drive results, focusing on process improvements and alignment across Disney resorts where applicable
Take calculated risks to streamline processes, remove barriers, and align performance goals
Use performance metrics and operational indicators to drive team improvement, ensuring all areas achieve essential metrics aligned with broader business strategies

Advanced knowledge of hotel operating systems is highly preferred
Bachelor’s degree in hospitality, business, or a related field—or equivalent experience