Host/Hostess

Host/Hostess

Requirements

• High School diploma or GED equivalent required
• Skills in oral and written communication required
• Good organization skills and ability to work within pre-defined time frames and deadlines
• Must have superior customer service skills and professional appearance
• Good hand-eye coordination and body mechanics
• Ability to maintain confidentiality
• Must possess the ability to prioritize and multi-task
• Must possess exceptional interpersonal skills necessary to interact with patients, their families and with other healthcare team members

Responsibilities

• Visits patients for menu selection using Bedside Menu Entry or printed menu
• Delivers trays to patient bedside using established scripting and ensures satisfaction with meal by providing missing items, checking diet order, etc.
• Assembles and delivers room service trays to patients within 45 minutes of order
• Retrieves trays from patient rooms noting patients not eating well
• Offers these patients alternate food choices; consults dietitian when necessary
• Before leaving patient’s room, ask to offer assistance with any other request
• Unloads and scraps patient trays and assists with dish washing when necessary
• Delivers floor stocks, nourishments, and tube feedings to patient care units
• Exhibits excellent customer service skills, team work, and ability to proactively solve problems with supervisor and teammates
• Follows all food safety and infection control policies and procedures

Preferred Qualifications

No preferred qualifications provided.