Hospitality Support Services Supervisor
| Company | Corewell Health |
|---|---|
| Location | Grand Rapids, MI, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- High School Diploma or equivalent
- 3 years of relevant, related experience in one or more of the service lines that will be managed
- 2 years of relevant leadership experience
- 1 year of relevant customer service experience
- CRT-Basic Life Support (BLS) – AHA American Heart Association 90 Days required Or
- CRT-Basic Life Support (BLS) – ARC American Red Cross 90 Days required And
- CRT-Basic Life Support Instructor (BLS INSTR) – ARC American Red Cross 90 Days required Or
- CRT-Basic Life Support Instructor (BLS INSTR) – AHA American Heart Association 90 Days required And
- CRT-ServSafe Manager – NRA National Restaurant Association 90 Days required And
- CRT-ServSafe Allergen – NRA National Restaurant Association 90 Days required
Responsibilities
- Assumes shift accountability for supervising the daily activities of team members to ensure consistency with current policies, procedures, protocols and standards.
- Makes suggestions for change and provides input into policies, procedures, and goals.
- Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTE’s are managed through payroll verification.
- Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
- Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues.
- Assists in the development / data collection / analysis / action plan related to area of responsibility.
Preferred Qualifications
- Associate’s Degree or equivalent