Home Loan Advisor
| Company | Newrez |
|---|---|
| Location | Tempe, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- College degree preferred
- High-school diploma (or equivalent) required
- Minimum of 6 months mortgage servicing experience
- Must be able to pass a federal background check
- Must be able to pass the SAFE exam and all licensing requirements
Responsibilities
- Demonstrate positivity, courtesy, and helpfulness when dealing with every homeowner
- Use a blend of manual and automated calling strategies to locate past due homeowners, contact them, identify their issues, and set up customized payment strategies that cure their delinquencies
- Develop workable payment solutions that satisfy both our clients/investors and our company
- Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs
- Process homeowners’ mortgage payments
- Convert inbound Servicing Calls by offering refinance products to current eligible customers
- Achieve company performance goals and servicing department KPIs
- Meet minimum Submission to Processing (STP) volume goals
- Inputs all borrower information into the 1003 (LOS)
- Review and understand AUS findings in detail and ensure that supporting borrower documentation (i.e. income, assets, liabilities and credit) match the information provided on the 1003
- Provide guidance to borrowers on loan processing flow
- Ensure federal and state required compliance expectations are met in include LE documentation is signed at time of application or has been mailed to the client for signature within 3 days of application interview
- Lock loan in H2O, ensuring lock meets offered rate and covers estimated closing date
- Mortgage loan production at/above required volumes
Preferred Qualifications
- Sales experience a plus