Home Equity Mortgage Processor

Home Equity Mortgage Processor

Requirements

• 2 years of mortgage processing industry experience preferred
• Knowledge of Fannie Mae guidelines
• Ability to maintain a pipeline of 30-50 loans of mixed variety
• Excellent oral and written communication skills
• Works well under time constraints and a constantly changing environment
• Has to have a team mentality and work well as a member of a group
• Eagerness to delight clients throughout the process and drive overall experiences
• Knowledge of Encompass LOS

Responsibilities

• Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication
• Responsible for processing, managing, and acting as the primary contact of a pipeline of Home Equity loans to meet closing deadlines and lock expiration periods
• Maintain a progressing pipeline of 30-50 loan applications
• Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers)
• Maintain and adapt to the changing mortgage guidelines
• Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing
• Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval
• Adapt easily to change and provide interdepartmental support
• Strive to exceed productivity expectations and standards
• Set appropriate expectations and point of contact with realtors and other referral sources
• Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.)
• Must be highly organized and proactive; able to meet deadlines in a fast-paced environment

Preferred Qualifications

• 2 years of mortgage processing industry experience preferred