High Performance Computing Hardware Engineer

High Performance Computing Hardware Engineer

Requirements

• 8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).
• Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.
• Has demonstrated innovation and communication of new deliverables and offerings.
• Has led team in the delivery of multiple deliverables across multiple technologies.
• Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer’s enterprise.
• Has contributed to the design and application of new tools.
• Ability to re-use existing experience to develop new solutions to take to market.
• Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer’s IT environment.
• Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions.
• A recognized expert in one or more technologies within own technical community and also at regional level.
• Holds a vendor or industry certification in at least one discipline area.
• Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.
• Ability to work in a multi-technology environment with the ability to diagnose complex technical problems to their root cause.
• Ability to adapt a consulting style appropriate to the situation and can identify up-sell opportunities.
• Ability to present within own area of expertise as part of a customer sales presentation, putting forward domain-specific information within the context of the company sales campaign.
• Has demonstrated ability to lead others in the gathering of requirements, designs, plans and estimates.
• Able to produce complete proposals for smaller engagements within own area of expertise.
• Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts.
• Able to independently complete solution implementation or application design deliverables.
• Able to manage a team of consultants in the completion of one or more solution requirements, architecture, or implementation deliverable.

Responsibilities

• Responsible for troubleshooting and repairing hardware issues (daily)
• Responsible for tracking/documenting the hardware repairs (daily)
• Responsible for opening, tracking and closing part cases (daily)
• Responsible for returning replaced and defective parts (daily)
• Responsible for attending the weekly internal and client calls (daily/weekly)
• Responsible to creating, monitoring and closing all support cases (daily)
• Responsible for maintaining availability reports for tracking SLA’s (monthly)
• Responsible for maintaining the on-call schedule to support our 365 24x7x2/4 contracts
• Responsible for assisting with hardware and system installation activities in new systems
• Responsible for maintaining accurate onsite inventory levels
• Responsible for the annual inventory audit (annual)
• Responsible for end-of week activity report to the DSM (weekly)
• Responsible for completing the OSHA required training (every 3 years)
• Responsible for completing training on specialized compute, network, and storage operating systems
• Responsible for completing the security training required by the HPE FedSec and client sites (annually)
• Responsible for maintaining certifications (CompTIA security+, CompTIA Linux + etc)
• Responsible for maintaining clearance.

Preferred Qualifications

• Accountability
• Active Learning (Inactive)
• Active Listening
• Bias
• Business Growth
• Client Expectations Management
• Coaching
• Creativity
• Critical Thinking
• Cross-Functional Teamwork
• Customer Centric Solutions
• Customer Relationship Management (CRM)
• Design Thinking
• Empathy
• Follow-Through
• Growth Mindset
• Information Technology (IT) Infrastructure
• Infrastructure as a Service (IaaS)
• Intellectual Curiosity (Inactive)
• Long Term Planning
• Managing Ambiguity
• Process Improvements
• Product Services
• Relationship Building