Helpdesk Technician
| Company | SmithRx |
|---|---|
| Location | Lehi, UT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- 3+ years of experience working in a Helpdesk environment or relevant experience
- 2+ years of experience working in or administering Google Workspace, Okta, Atlassian, Slack, Windows, Intune, Apple devices, and Kandji
- Possesses critical thinking and root-cause analysis skills
- Ability to prioritize and adjust task focus as needed
- Proficiency with troubleshooting and managing macOS and Windows environments
- Excellent oral and written communication skills
- Experience with basic network implementation skills and troubleshooting using current LAN/WAN topologies, protocols
- Highly organized and detail oriented to keep Helpdesk ticketing in order
Responsibilities
- Manage Helpdesk tickets in a timely manner
- Respond to customer issues via Slack, email, and ticketing systems
- Inventory purchasing and management via Kandji, Intune, Apple, and other solutions
- Manage and improve onboarding and offboarding workflows
- Draft, refine, and implement documentation for Helpdesk processes
- Install, make changes and repair computer hardware and software
- Become the final escalation point for troubleshooting
- Identifying areas of improvement within Helpdesk process, suggesting and researching potential solutions
- Network troubleshooting and management
- Google Meet room management
- Basic Jira administration
- Okta/Google User Lifecycle management (Onboarding/Offboarding)
Preferred Qualifications
-
No preferred qualifications provided.