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Help Desk Technician – Ts/Sci
| Company | General Dynamics |
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| Location | Chantilly, VA, USA |
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| Salary | $28.52 – $38.58 |
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| Type | Full-Time |
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| Degrees | Associate’s |
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| Experience Level | Junior |
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Requirements
- Active Directory (AD)
- Help Desk Support
- Technical Support
- 1 + years of related experience
- Must possess appropriate and current DoD Information Assurance (IA) Certification
- AA/AS degree
Responsibilities
- Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
- Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
- Assists with the installation, configuration, and upgrade of computer hardware and software.
- Provides end-user software troubleshooting and support.
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
- Provides troubleshooting and support.
- Assists in the administration of e-mail systems.
- Provides phone and help-desk support for local and off-site users.
- Maintains current knowledge of relevant technology as assigned.
- Participates in special projects as required.
Preferred Qualifications
- CompTIA Security+ CE is the preferred certification.
